Please note that because of the nature of the wood we use, each card will have unique wood markings which will differ from those pictured. Some of our cards are cut with a laser machine which can sometimes create slight burn marks around the edges – but we think this just adds to the charm!

We take pride in the products we design and create and carefully inspect each item before it is shipped. Our cards are protected in cellophane sleeves and packed in durable shipping envelopes or packs. If you are not happy with the quality of your order or believe your product has a defect or has been damaged during shipment, please contact us so we can make things right. Please note that because of the nature of the wood we use, each card will have unique wood markings which will differ from those pictured, and will not be considered as a defect. Some cards have been cut using a laser machine, which can sometimes leave a slight burn mark near the edges, this will not be considered a defect. Please contact us within 14 days of receiving your order. Depending on the issue, we will request you return your product or provide photographic evidence of the error or damage. We can issue a replacement, credit or refund for your product.